How system thinking and user research can support each other and why it is important
Our beliefs guide the research and the research findings strengthen these beliefs—this is the most beautiful part of how system thinking and user research support each other.
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We need to revisit the role of Chief Content Officer (CCO)
A CCO will make sure that fixing content means identifying the gap or the opportunity in the system first.
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The State of Design—my essay in a publication
We need to position our design judgment better. For being a part of the design food chain—as producers and as consumers.
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The Tata Memorial Homi Bhabha Cancer Hospital, New Chandigarh—My Experiences, Part I
They maintain a very high-degree of patient-centricity, compassion, and proactive caregiving vibes throughout the hierarchy of healthcare operations.
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The inheritance of inequality—Using ‘Last drawn salary’ for hiring
Recently, I have seen how organizations set up or negotiate salaries while hiring candidates. One of the common criteria that an organization uses to negotiate salary is the candidate’s last drawn salary. I have seen a few discussions and arguments that support this practice. Of course this is a flawed practice in many ways—let us see it more closely. (Before I …
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The leadership in design, product, and content—such a function of timing
Many leaders do not build the team skills around the right timing.
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Design survives and thrives in spite of the culture
Culture is more of the sentiment that shows up in the moments.
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My data is my data even without any engagement or interactions on my data
I am interested to know what happens to my data in the organization beyond what they have mentioned in their data privacy policy.
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Collective and multi-dimensional intelligence for a collective system leadership
Our challenges have only got more complicated which means that we need more system leaders now, and quickly.
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Design and content education
We cannot always imagine what the customers go through for not being able to complete the transaction.
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