Sometimes, customer journey and the user goals are overrated—content strategy comes to the rescue
Content strategy helps you plan for the customer’s intent and their hidden goals for specific moments too, and not only for their ultimate goal.
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Our job in content strategy and content design is a technical job
Technology is not in loops, technology is what makes a logic loop work and what makes the loop usable, scaleable.
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Finding the Bhalku Ram in our systems—the Kalka-Shimla Railway project reference
We need to keep an eye on the Bhalku Rams in the periphery of our systems.
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Content types for modern interface—a hierarchy of interactions, integrations, intersections
Many modern products build content interface on top of content types because either the consumers’ interaction models are complex or the use cases are highly audience-centric.
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What surprises us in our technology work
I underestimated the role of domain expertise in technology work.
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What is product content strategy, how it helps a product
Product content strategy is such an exciting intersection of product marketing, product onboarding, content design, and brand positioning.
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Finding the questions, and not the answers
Many products die because of the lack of conversations in the product team.
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Adding the system in a design system
For example, if I use a component A, does it advise me or caution me that I might need to use B too because there is a context.
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How product content strategy can help a product respond to a crisis
My mind would be busy to do something, I will be happy if something validates it and stops me.
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Content and design leadership, and cross-functional collaboration
For example, how they sense an urgency, or the need to talk to the product team?
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