In SaaS, a synthesis of what makes customers upgrade or downgrade or churn while using product - specific outcomes of their interactions in product interface, the promise we had made on pricing page and emails, the support tickets, and combining all their interactions with brand
Product content strategists or design managers make effective product managers bec
- Connect contexts before connecting the dots - Work in and around peripheral awareness - Understand mental models - Guide products for the velocity - Take the narrative forward for why we work
The design systems try to standardize design process merely as an extension of the old-school style guides. The challenges were people, workflow, models & I would love to see 'product systems' which means the systems designed around roles, goals, outcomes. https://t.co/fAvYJZKIaz